1. Introduction

At Expert Locksmiths Cardiff, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable laws.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and address provided when booking services or filling out online forms.
• Non-Personal Information: Browser type, IP address, device information, and website usage data collected through cookies and similar technologies.

3. How We Use Your Information

Your information is used for the following purposes:

• To process and fulfil service requests.
• To communicate with you regarding appointments, inquiries, or follow-ups.
• To improve our website, services, and customer experience.
• To comply with legal obligations and regulatory requirements.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Trusted third parties who assist in delivering our services (e.g., subcontractors).
• Legal Authorities: When required by law or to protect our legal rights.

5. Data Security

We employ industry-standard security measures to protect your personal information from unauthorised access, disclosure, or misuse. These measures include encryption, secure servers, and restricted access protocols. Despite our efforts, no system is entirely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and gather analytics data. By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data, subject to legal obligations.
• Objection: Object to the processing of your data for certain purposes.

To exercise these rights, please contact us at [email protected].

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once data is no longer needed, it will be securely deleted.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date clearly indicated.

Contact Us

If you have any questions or concerns about this Privacy Policy, please
Email: [email protected] Phone: 029 22 71 47 74